Raman has played a pivotal role over the last 16 years in promoting Indian BPOs and proving that India can be a preferred location for Remote Processing. Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before starting Quatrro in mid 2006. Raman was the CEO of GECIS, the Business Leader for American Express’ BPO business and the Founder and CEO of Spectramind. Raman is now the Founder, Chairman and Managing Director of Quatrro. Raman conceptualised and implemented the BPO and business strategy for all four companies. Raman launched Quatrro to focus on high end BPO services with a mix of incubation and acquisition led strategies. These have been targeted at the underserved areas with a focus on the uncontested market spaces.
Quatrro has successfully built businesses in Analytics, Risk Management, Interactive Entertainment Services, Knowledge Management, Legal, Mortgage, Finance and Accounting and more. Quatrro has also launched a branded technical support service targeted at mid market and the end customer.
Raman, with a guiding philosophy of enhancing the success rate of nascent businesses, is a founding
member of the “Band of Angels,” a group of investors which has a passion to enable these businesses to create, scale and add value, while also addressing the acute shortage of funds available for start-ups.
Raman is deeply involved in shaping the future of the BPO industry in India, Mauritius and other geographies. He is a member of the Executive Committee of NASSCOM, Chairman of the BPO committee of ASSOCHAM, in addition to being a member of various committees formed by the central government and state-level governments. These include committees formed by various industry associations such as NASSCOM, CII and ASSOCHAM. Raman was also appointed to the high powered Working Group formed by the Indian Prime Minister’s Office for making recommendations on improving the supply of suitable talent to the IT & BPO sectors.
Raman is a rare example of a living practitioner of the BPO industry having created many successes and overcome many challenges. As a tribute to his contribution to the creation of the BPO industry in India Raman has been awarded the Dataquest Pathbreaker Award in 2002, the 2006 CfE Management Development Institute Award for Corporate Entrepreneurship and the Trailblazer Award for individual achievement at the Shared Service + Outsourcing: 2007 Global Conclave. Raman has also been awarded the Indiatimes BPO award under the category “Most significant contributor to the industry” and felicitated by the Institute of Economic Studies with the “Udyog Rattan 2007” award. Raman has participated in directly creating 35,000+ jobs in India and indirectly enabling the employment of over 700,000+ people by his pioneering efforts that led to the creation of the BPO industry.
Raman is a Chartered Accountant and a Chartered Management Accountant with a doctorate in Management Accountancy. In his career spanning 30+ years, he has handled roles in Finance, Consulting, Operations and General Management with equal ease. He has a very hands-on approach to business and has first-hand experience and rare insights into servicing markets as diverse as North America, Europe, Japan, Asia Pacific and Australia.