Day Two Main Conference


Day Two Main Conference | Wednesday 7th Dec, 2011

08:30 Re-Registration

09:00 Chairman Remarks

09:05 Souring Trio-Insights: Improved business performance with innovative delivery

Panellists:

Service Provider:
Manish Vora
Head of Sales – APAC and Middle East
WNS Global Services

Buyer (Outsourced):
Shiva Prasad Bebarta
Global Outsourcing Executive and Vice President
Morgan Stanley

Buyer (Captive):
Sandhya Vasudevan
Managing Director, Deutsche Bank, GBS Service Centres
India

09:45Panellists: Executive Insight - Gazing into the Crystal Ball: What is the next phase of Global Business Services Unlocking new value from the “extended global enterprise” model

When labour arbitrage is no longer key driver behind your business model and value of offshoring business delivery stagnates, savvy executives are revising their approach on to global business services. Advanced operating models are on the top of the boardroom agenda to drive internal service integration, leverage third-party resources, adopt new technologies and pursue highly-skilled services into a crossfunctional portfolio. This is how Global Business Services are born. But then what comes next?

Moderator:

Naveen Mohan
Managing Director APAC
Siemens Global Shared Services

Philip P. Whelan
Head of European Business Service Centre
BP

Robert Parker
Vice President, Finance & Operations- India/South Asia
IBM

Jaya Vaidhyanathan
Executive Vice President & Head – Global Technology & Strategic Transformation
Standard Chartered Bank - Scope International

10.25 Networking & Refreshment Break

10.50 I6 VISIONARIES 2011: INDIA SOURCING THINK TANK

Moderator:

Rakesh Sangani
Partner
Proservartner

Panellists:

Sriram V.
Vice President
Head - Global Business Services, India
Hewlett-Packard

Manish Dugar
Senior Vice President & Global Head
Wipro BPO

Swaminathan
CEO
Infosys

Arnab Chakraborty
Director – Global Analytics
Hewlett - Packard

Sakuntala Rao
Director
IBM

Milind Godbole (MG)
President – Asia Pacific
Aditya Birla Minacs

11:50 Reaping the benefi ts of evolving sourcing matrices - Building Process-centricmulti towers for tomorrow

Despite the best efforts to anticipate needs for scalability, extensibility and fl exibility, global business process strategies must constantly adapt to marketplace demands on an organization. BP was one of the fi rst companies to exploit the advantages of outsourcing and today has multiple relationships with BPO companies across fi nance, customer services, IT and HR services. Global Business Service Strategy in BP has been reshaped and re-strengthened with a hybrid model delivering multiple ‘Service Towers’ on a regional and global basis.

In order to better align the different elements of their services organisation, BP is moving away from pure regional/business focused service delivery to a process-centric model across its in sourced and outsourced centres. During this session, Philip will discuss how this new focus is helping to drive global BSC strategy and change across the organisation:

  • Growing hybrid model to successfully deliver shared services globally
  • Aligning the BPO partners with the internal shares services organisations to deliver better value and transformation.
  • Reaping the benefi ts of adopting a service/process tower model as opposed to pure regional/business based models

Philip P. Whelan
Head of European Business Service Centre
BP

12:30 Are Indian companies now ready to embrace alternative shared service delivery models- whether outsourced or hybrid? What should they look out for and how should they proceed

Outsourcing of Shared Services (F&A, HR, SCM) is still nascent in India Companies, especially those growing very rapidly both in India and outside are now evaluating this strategy Given the lack of labour arbitrage in India to India outsourcing, the value that the provider brings to the table should revolve around process maturity, controls, visibility, fl exibility in delivery models and commercial construct, along with the ability to support growth. Robust tools, assets, methods and expertise in areas like change management and business process re-engineering are key enablers in executing on this strategy

Sakuntala Rao (Saku)
Director
IBM’s Growth Markets Global Process Services (GPS)

13:10 Lunch

14:20 Technology Spotlight: Gaining real-time visibility into business processes and workflow for operational improvement and workforce optimisation

Chris Zaske
Vice President, Enterprise Solutions
Verint Systems

14:40 Panel Discussion: Great Expectations - Delivering against the odds

Moderator:

Aziz Tayyebi
ACCA

Panellists:

Alok Misra
CFO
WNS Group

Ramesh Kamath
CFO
AB Minacs

Stream Sessions Begin

Captive/Hybrid Outsourced

15:20 Employee branding: Attracting & retaining best-in class talent through a strong value proposition & integrated talent management solutions

Vikas Bajaj
Director-Finance Shared Services
India Schneider Electric

Amitabh Hajela
Global Head - Human Resources
Aricent Group

15:20 Engaging your workforce: Exploring the talent imperative and providing ways to be better positioned for now, and for the future

In all economic environments, attracting, retaining and developing the best talent is one of the top prioitries for shared services and outsourcing business leaders. With workers now exposed to a wider job pool, an increasingly disconnected Facebook generation and the shortage of competent middle-level management, a greater focus must been paid to the measurement of employee engagement, and the commitment to initiatives that will improve that engagement, sustain benefi ts and achieve high performance.

Penny Bongato
Executive Director of Talent Management
Business Processing Association of the Philippines

16:00 HR Matters: Operating efficient & effective HR services under a globalised service model

  • Developing HR agenda in the context of Global Business Services
  • Technology + Systems = Effective HR tiered model globally and locally
  • Governing HR services delivery

Benny Augustine
Director – HR
Unisys Global Business Services

16:00 Defining effective outsourcing governance structures and nurturing collaboration

Outsourcing makes new and unique demands in terms of collaboration - between multiple cultures, locations, and time zones. What human skills do we need to develop and nurture? Also, an integral part of productive partner relationship management is to defi ne and structure the roles, governance, responsibilities and procedures. Explore how to achieve effective governance and nurture collaboration in this session.

Parag Deodhar
Chief Risk Officer, Vice President - Process Excellence & Program Management
Bharti AXA General Insurance*

16:40 Closing Keynote Speech from the winner of “Individual Contribution to the Industry Award”

16:50 Chairman Closing Speech

17:00 End of Main Conference