What’s new for the 2nd annual event:
Where The Captive and Outsourcing World Shapes Its Future
Leveraging globalisation, verticalisation and specialisation to provide agile, cost-effective, value-driven business services
Labour arbitrage is giving way to talent access, while the transformation of end-to-end offshoring is now a strategic pursuit for many organisations. Along with the increasing momentum of globalization, offshoring is evolving from a cost-saving tactic into a workforce management strategy and innovative value delivery channel with significant long-term ramifications.
But with this new focus for sourcing models, the journey to globalization and innovation is no longer straightforward and ensuring that you have the right plan in place is paramount to success. So what does this mean for BPOs and Captives alike?
The Challenge for Global Outsourcers
Outsourcing model is getting COMPLEX, value-driven and solution oriented. Emerging trends of rural BPO, new outsourcing remit into LPO/KPO, other industry-featured outsourcing content and innovative outsourcing have proven to us: There is nothing that is not changing in this sector. Outsourcing buyers are further demanding for:
- Stronger domain expertise
- Consultative and collaborative end-to-end outsourcing solutions
- Global services delivery standardisation & consolidation
- Value driven and innovative outsourcing model & services
The Challenge for Global Captives
With the growth of the global sourcing sector as an integral part of BPO/ITO sector in India, captives are marching into the next level of development as centres of excellence, profit centres, process efficiency enablers and innovative business partners. Savvy leaders are speeding up their journey towards Global Business Services and capitalising on its business value through:
- Greater cost savings through economies of scale
- Simplification for all end-to-end processes
- Standardization across functions around the globe
- Increased access to the best talent pools in the world
- Skill arbitrage: Value derived with access to higher-skilled labourer
- Value creation through migration of high-end processes
- Mixed sourcing models to leverage on external & internal capacities
There has never been a better time to bring the best of India’s centres together!
Speaker Spotlights Of The Month
Philip P. Whelan
Head of European Business Service Centre
BP
- One of the first companies to exploit the advantages of outsourcing and today has multiple relationships with BPO companies across finance, customer services, IT and HR services.
- Global Business Service Strategy in BP has been reshaped and re-strengthened with a hybrid model delivering multiple ‘Service Towers’ on a regional and global basis.
- Moving away from pure regional/business focused service delivery to a process centric model across its insourced and outsourced centres
- Adapt to marketplace demands on an organization with manage to anticipate needs for scalability, extensibility and flexibility
Jaya Vaidhyanathan
Executive Vice President & Head – Global Technology & Strategic Transformation
Standard Chartered Bank - Scope International
Functions Delivered in SS or through Outsourcing: Software development, Application maintenance, Service & Incident Management, Technology Operations management, Technology Governance, Technology Services, Technology transformation initiatives, Innovation lab
Market served by SSC or Outsourcing partner: Support all 80+ countries where Standard Chartered Bank has foot print with prime focus on Asia, Africa and Middle east
Biggest global/priority/goal/focus on 2011: Application Stability & Service culture, Innovation, People & Leadership development
Proud achievement in offshoring journey :
- Maturity to move from Cost arbitrage to Capability arbitrage over years
- Set up of Innovation lab for SCB in Chennai
- Scaling up of Chennai Technology team with exponential growth over years to meet SCB technology demands
- Launch of eOps – First of its kind Innovative Operations platform for virtual data entry
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