IBM Business Processes Expertise
Sakuntala Rao, IBM, speaks to SSON about the trends in business processes and what IBM is currently doing in the sector.
Watch the opening video of SSO Week Asia which has stormed the Shared Services & Outsourcing community worldwide
Believe the hype - the SS&O revolution is already happening. If you didn't witness it live in Orlando, Melbourne, Amsterdam or Singapore, then be the first in India to download it. If you have watched the video already but still want more, then here is your chance to watch it again, right here, right now.
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Who wins in the innovation game?
Tiger Tyagarajan, COO of Genpact.
Why do we hear so much more about innovation than actually see it? And which sourcing model offers you better innovation? We put this question to G6 panelist Tiger Tyagarajan, COO of Genpact.
Innovation is driven by three factors, says Tiger. First, you need a deep partnership between the services center and its client; second you need an alignment of goals – incentives - across both parties so that both benefit from improvement; and third you need access to intelligence, benchmarking and capabilities that push you along this path.
The root of the problem, says Tiger, is that shared services are generally not structured as profit centers; rather, they are run as cost centers. So the incentives are not there. BPO providers, on the other hand, are structured for profit. But the crux is the third driver – if you are only servicing one customer you can’t leverage the breadth and depth of data and knowledge that a provider can with its 100s of clients. A clear win for the provider market, says Tiger.
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